Call centers are utilized by companies for inbound and/or outbound telephone calls and usually offer customer service or technical support to customers with complaints, inquiries, or technical issues. Other call centers include telemarketing, market research, and soliciting for charitable donations.
According to a lot of market researches being conducted, it is clear that the Global Call Center markets are surging like never before. Since the time of the internet and smart devices, the major boom in the market is evident as every segment of the Global Call Center Industry is growing at a rapid pace with the marketing expanding both in value and volume over the last decade and is expected to continue this trend into the future decade as well.
In 2018, the global Call Centers market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Call Centers status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Centers development in United States, Europe and China.
The key players covered in this study
Sykes Enterprises Inc.
TeleTech Holdings Inc.
Market segment by Type, the product can be split into
Market segment by Application, split into
Banking, Financial Services, and Insurance (BFSI)
Market segment by Regions/Countries, this report covers
Central & South America
The study objectives of this report are:
To analyze global Call Centers status, future forecast, growth opportunity, key market and key players.
To present the Call Centers development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Call Centers are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.