Global Call Center Outsourcing Market Size, Status and Forecast 2019-2025

Date: May 03 2019
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QYRESEARCH
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Number of Pages: 93
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Category: Service & Software

In 2018, the global Call Center Outsourcing market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2019-2025.

This report focuses on the global Call Center Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center Outsourcing development in United States, Europe and China.

The key players covered in this study
Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation

Market segment by Type, the product can be split into
Service
Solution

Market segment by Application, split into
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Telecommunications & IT
Manufacturing

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Call Center Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Call Center Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Call Center Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.


Table of Contents
1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
           1.4.1 Global Call Center Outsourcing Market Size Growth Rate by Type (2014-2025)
           1.4.2 Service
           1.4.3 Solution
    1.5 Market by Application
           1.5.1 Global Call Center Outsourcing Market Share by Application (2014-2025)
           1.5.2 BFSI
           1.5.3 Retail
           1.5.4 Government
           1.5.5 IT & Telecommunication
           1.5.6 Defense Aerospace & Intelligence
           1.5.7 Telecommunications & IT
           1.5.8 Manufacturing
    1.6 Study Objectives
    1.7 Years Considered
2 Global Growth Trends
    2.1 Call Center Outsourcing Market Size
    2.2 Call Center Outsourcing Growth Trends by Regions
           2.2.1 Call Center Outsourcing Market Size by Regions (2014-2025)
           2.2.2 Call Center Outsourcing Market Share by Regions (2014-2019)
    2.3 Industry Trends
           2.3.1 Market Top Trends
           2.3.2 Market Drivers
           2.3.3 Market Opportunities
3 Market Share by Key Players
    3.1 Call Center Outsourcing Market Size by Manufacturers
           3.1.1 Global Call Center Outsourcing Revenue by Manufacturers (2014-2019)
           3.1.2 Global Call Center Outsourcing Revenue Market Share by Manufacturers (2014-2019)
           3.1.3 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
    3.2 Call Center Outsourcing Key Players Head office and Area Served
    3.3 Key Players Call Center Outsourcing Product/Solution/Service
    3.4 Date of Enter into Call Center Outsourcing Market
    3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
    4.1 Global Call Center Outsourcing Market Size by Type (2014-2019)
    4.2 Global Call Center Outsourcing Market Size by Application (2014-2019)
5 United States
    5.1 United States Call Center Outsourcing Market Size (2014-2019)
    5.2 Call Center Outsourcing Key Players in United States
    5.3 United States Call Center Outsourcing Market Size by Type
    5.4 United States Call Center Outsourcing Market Size by Application
6 Europe
    6.1 Europe Call Center Outsourcing Market Size (2014-2019)
    6.2 Call Center Outsourcing Key Players in Europe
    6.3 Europe Call Center Outsourcing Market Size by Type
    6.4 Europe Call Center Outsourcing Market Size by Application
7 China
    7.1 China Call Center Outsourcing Market Size (2014-2019)
    7.2 Call Center Outsourcing Key Players in China
    7.3 China Call Center Outsourcing Market Size by Type
    7.4 China Call Center Outsourcing Market Size by Application
8 Japan
    8.1 Japan Call Center Outsourcing Market Size (2014-2019)
    8.2 Call Center Outsourcing Key Players in Japan
    8.3 Japan Call Center Outsourcing Market Size by Type
    8.4 Japan Call Center Outsourcing Market Size by Application
9 Southeast Asia
    9.1 Southeast Asia Call Center Outsourcing Market Size (2014-2019)
    9.2 Call Center Outsourcing Key Players in Southeast Asia
    9.3 Southeast Asia Call Center Outsourcing Market Size by Type
    9.4 Southeast Asia Call Center Outsourcing Market Size by Application
10 India
    10.1 India Call Center Outsourcing Market Size (2014-2019)
    10.2 Call Center Outsourcing Key Players in India
    10.3 India Call Center Outsourcing Market Size by Type
    10.4 India Call Center Outsourcing Market Size by Application
11 Central & South America
    11.1 Central & South America Call Center Outsourcing Market Size (2014-2019)
    11.2 Call Center Outsourcing Key Players in Central & South America
    11.3 Central & South America Call Center Outsourcing Market Size by Type
    11.4 Central & South America Call Center Outsourcing Market Size by Application
12 International Players Profiles
    12.1 Xerox Corporation
           12.1.1 Xerox Corporation Company Details
           12.1.2 Company Description and Business Overview
           12.1.3 Call Center Outsourcing Introduction
           12.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2014-2019)
           12.1.5 Xerox Corporation Recent Development
    12.2 IBM Global Services
           12.2.1 IBM Global Services Company Details
           12.2.2 Company Description and Business Overview
           12.2.3 Call Center Outsourcing Introduction
           12.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2014-2019)
           12.2.5 IBM Global Services Recent Development
    12.3 CGS
           12.3.1 CGS Company Details
           12.3.2 Company Description and Business Overview
           12.3.3 Call Center Outsourcing Introduction
           12.3.4 CGS Revenue in Call Center Outsourcing Business (2014-2019)
           12.3.5 CGS Recent Development
    12.4 Datamark, Inc.
           12.4.1 Datamark, Inc. Company Details
           12.4.2 Company Description and Business Overview
           12.4.3 Call Center Outsourcing Introduction
           12.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2014-2019)
           12.4.5 Datamark, Inc. Recent Development
    12.5 Infinit Contact
           12.5.1 Infinit Contact Company Details
           12.5.2 Company Description and Business Overview
           12.5.3 Call Center Outsourcing Introduction
           12.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2014-2019)
           12.5.5 Infinit Contact Recent Development
    12.6 Five9
           12.6.1 Five9 Company Details
           12.6.2 Company Description and Business Overview
           12.6.3 Call Center Outsourcing Introduction
           12.6.4 Five9 Revenue in Call Center Outsourcing Business (2014-2019)
           12.6.5 Five9 Recent Development
    12.7 Runway
           12.7.1 Runway Company Details
           12.7.2 Company Description and Business Overview
           12.7.3 Call Center Outsourcing Introduction
           12.7.4 Runway Revenue in Call Center Outsourcing Business (2014-2019)
           12.7.5 Runway Recent Development
    12.8 Invensis
           12.8.1 Invensis Company Details
           12.8.2 Company Description and Business Overview
           12.8.3 Call Center Outsourcing Introduction
           12.8.4 Invensis Revenue in Call Center Outsourcing Business (2014-2019)
           12.8.5 Invensis Recent Development
    12.9 Infinit-O
           12.9.1 Infinit-O Company Details
           12.9.2 Company Description and Business Overview
           12.9.3 Call Center Outsourcing Introduction
           12.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2014-2019)
           12.9.5 Infinit-O Recent Development
    12.10 PSI
           12.10.1 PSI Company Details
           12.10.2 Company Description and Business Overview
           12.10.3 Call Center Outsourcing Introduction
           12.10.4 PSI Revenue in Call Center Outsourcing Business (2014-2019)
           12.10.5 PSI Recent Development
    12.11 Sitel Worldwide Corporation
13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2019-2025)
    13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
    15.1 Research Methodology
           15.1.1 Methodology/Research Approach
                 15.1.1.1 Research Programs/Design
                 15.1.1.2 Market Size Estimation
                 12.1.1.3 Market Breakdown and Data Triangulation
           15.1.2 Data Source
                 15.1.2.1 Secondary Sources
                 15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details

List of Tables and Figures
Table Call Center Outsourcing Key Market Segments
Table Key Players Call Center Outsourcing Covered
Table Global Call Center Outsourcing Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Call Center Outsourcing Market Size Market Share by Type 2014-2025
Figure Service Figures
Table Key Players of Service
Figure Solution Figures
Table Key Players of Solution
Table Global Call Center Outsourcing Market Size Growth by Application 2014-2025 (Million US$)
Figure BFSI Case Studies
Figure Retail Case Studies
Figure Government Case Studies
Figure IT & Telecommunication Case Studies
Figure Defense Aerospace & Intelligence Case Studies
Figure Telecommunications & IT Case Studies
Figure Manufacturing Case Studies
Figure Call Center Outsourcing Report Years Considered
Table Global Call Center Outsourcing Market Size 2014-2025 (Million US$)
Figure Global Call Center Outsourcing Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Call Center Outsourcing Market Size by Regions 2014-2025 (Million US$)
Table Global Call Center Outsourcing Market Size by Regions 2014-2019 (Million US$)
Table Global Call Center Outsourcing Market Share by Regions 2014-2019
Figure Global Call Center Outsourcing Market Share by Regions 2014-2019
Figure Global Call Center Outsourcing Market Share by Regions 2019
Table Market Top Trends
Table Global Call Center Outsourcing Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Call Center Outsourcing Market Share by Manufacturers (2014-2019)
Figure Global Call Center Outsourcing Market Share by Manufacturers in 2018
Table Global Call Center Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Call Center Outsourcing Product/Solution/Service
Table Date of Enter into Call Center Outsourcing Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Call Center Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Global Call Center Outsourcing Market Size Share by Type (2014-2019)
Figure Global Call Center Outsourcing Market Size Market Share by Type (2014-2019)
Table Global Call Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Global Call Center Outsourcing Market Size Share by Application (2014-2019)
Figure Global Call Center Outsourcing Market Size Market Share by Application (2014-2019)
Figure Global Call Center Outsourcing Revenue Market Share by Application in 2018
Figure United States Call Center Outsourcing Market Size 2014-2019 (Million US$)
Table United States Key Players Call Center Outsourcing Revenue (2018-2019) (Million US$)
Table United States Key Players Call Center Outsourcing Market Share (2018-2019)
Table United States Call Center Outsourcing Market Size by Type (2014-2019) (Million US$)
Table United States Call Center Outsourcing Market Share by Type (2014-2019)
Table United States Call Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Table United States Call Center Outsourcing Market Share by Application (2014-2019)
Figure Europe Call Center Outsourcing Market Size 2014-2019 (Million US$)
Table Europe Key Players Call Center Outsourcing Revenue (2018-2019) (Million US$)
Table Europe Key Players Call Center Outsourcing Market Share (2018-2019)
Table Europe Call Center Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Europe Call Center Outsourcing Market Share by Type (2014-2019)
Table Europe Call Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Europe Call Center Outsourcing Market Share by Application (2014-2019)
Figure China Call Center Outsourcing Market Size 2014-2019 (Million US$)
Table China Key Players Call Center Outsourcing Revenue (2018-2019) (Million US$)
Table China Key Players Call Center Outsourcing Market Share (2018-2019)
Table China Call Center Outsourcing Market Size by Type (2014-20189) (Million US$)
Table China Call Center Outsourcing Market Share by Type (2014-2019)
Table China Call Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Table China Call Center Outsourcing Market Share by Application (2014-2019)
Figure Japan Call Center Outsourcing Market Size 2014-2019 (Million US$)
Table Japan Key Players Call Center Outsourcing Revenue (2018-2019) (Million US$)
Table Japan Key Players Call Center Outsourcing Market Share (2018-2019)
Table Japan Call Center Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Japan Call Center Outsourcing Market Share by Type (2014-2019)
Table Japan Call Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Japan Call Center Outsourcing Market Share by Application (2014-2019)
Figure Southeast Asia Call Center Outsourcing Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Call Center Outsourcing Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Call Center Outsourcing Market Share (2018-2019)
Table Southeast Asia Call Center Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Call Center Outsourcing Market Share by Type (2014-2019)
Table Southeast Asia Call Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Call Center Outsourcing Market Share by Application (2014-2019)
Figure India Call Center Outsourcing Market Size 2014-2019 (Million US$)
Table India Key Players Call Center Outsourcing Revenue (2018-2019) (Million US$)
Table India Key Players Call Center Outsourcing Market Share (2018-2019)
Table India Call Center Outsourcing Market Size by Type (2014-2019) (Million US$)
Table India Call Center Outsourcing Market Share by Type (2014-2019)
Table India Call Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Table India Call Center Outsourcing Market Share by Application (2014-2019)
Figure Central & South America Call Center Outsourcing Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Call Center Outsourcing Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Call Center Outsourcing Market Share (2018-2019)
Table Central & South America Call Center Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Central & South America Call Center Outsourcing Market Share by Type (2014-2019)
Table Central & South America Call Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Central & South America Call Center Outsourcing Market Share by Application (2014-2019)
Table Xerox Corporation Company Details
Table Xerox Corporation Revenue in Call Center Outsourcing Business (2014-2019) (Million US$)
Figure Xerox Corporation Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table Xerox Corporation Recent Development
Table IBM Global Services Company Details
Table IBM Global Services Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure IBM Global Services Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table IBM Global Services Recent Development
Table CGS Company Details
Table CGS Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure CGS Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table CGS Recent Development
Table Datamark, Inc. Company Details
Table Datamark, Inc. Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure Datamark, Inc. Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table Datamark, Inc. Recent Development
Table Infinit Contact Company Details
Table Infinit Contact Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure Infinit Contact Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table Infinit Contact Recent Development
Table Five9 Company Details
Table Five9 Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure Five9 Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table Five9 Recent Development
Table Runway Company Details
Table Runway Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure Runway Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table Runway Recent Development
Table Invensis Company Details
Table Invensis Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure Invensis Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table Invensis Recent Development
Table Infinit-O Company Details
Table Infinit-O Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure Infinit-O Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table Infinit-O Recent Development
Table PSI Company Details
Table PSI Revenue in Call Center Outsourcing Business (2014-2019)(Million US$)
Figure PSI Revenue Growth Rate in Call Center Outsourcing Business (2014-2019)
Table PSI Recent Development
Table Sitel Worldwide Corporation Company Details
Table Global Call Center Outsourcing Market Size by Regions (Million US$) 2019-2025
Figure Global Call Center Outsourcing Market Size Share by Regions (2019-2025)
Figure Global Call Center Outsourcing Market Size Share by Regions in 2025
Figure United States Call Center Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Europe Call Center Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure China Call Center Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Japan Call Center Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Call Center Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure India Call Center Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Call Center Outsourcing Market Size Forecast (2019-2025)(Million USD)
Table Global Call Center Outsourcing Market Size by Product (2019-2025) (Million US$)
Figure Global Call Center Outsourcing Market Size by Product (2019-2025)
Figure Global Call Center Outsourcing Market Size by Product in 2025
Table Global Call Center Outsourcing Market Size by Application (2019-2025) (Million US$)
Figure Global Call Center Outsourcing Market Size by Application (2019-2025)
Figure Global Call Center Outsourcing Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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