Travel, Leisure & Hospitality (TLH) businesses are facing a more competitive environment with well-established international brands, massive consumer reach, and an increasing number of small and big innovators who are looking to change the status of this industry. Technology might have brought huge potential to all, but the loyalty of travellers isn’t assured with each innovation in the hospitality industry. With the growth of travel, leisure and hospitality companies, challenges around effective talent management and employee and customer engagement programs have also increased.
Travelling has become modern with transformation in transportation and increasing disposable income of people worldwide. The rise of the railways has also led to increased demand for hotels and guest houses and has enabled the working class to afford or pay for train fare for travelling
The invention of the airplane and automobiles has further transformed the travel industry by bringing greater numbers of travellers to the market. The travel & tourism sector is going strong, outpacing the growth of the global GDP in 2018 for the eighth year in a row. Commercial airlines are one of the travel industry’s largest travel sources today. Commercial airlines range from major carriers, earning more than $1 billion in annual revenue, to regional carriers with a revenue of less than $100 million each year. The standard organizational structure of an airline includes operation maintenance, marketing, and finance departments.
The hospitality industry is a comprehensive category of fields within the service industry that includes accommodation, food and beverage service, traveling, and airline and complementary fields within the tourism industry. The hospitality industry is an industry which depends on the availability of leisure time and disposable income. In the hospitality industry, hotels, restaurants, and amusement parks consist of several groups like facility maintenance and direct operations.
Restaurant business is directly linked to travel & tourism and is one of the largest employers in the private sector. Hotels are offering accommodation, meals, and special personalized services for the traveling public. The range of employment opportunities is vast in commercial hotels, motels, inns, residential hotels, resorts, and convention centres. Within hospitality institutions, employees work for various positions to make the hospitality process smooth for travellers. The positions are for front office, inside sales, accounting staff, food and beverage service, housekeeping, etc.
Travelers normally consider leisure activities as an important part of their trip. There are approximately 12-13 million people working for the recreation and accommodation industry such as YMCA centres and huge theme parks like Disney World. Each business provides leisure activities that include casinos and gaming, sporting events, amusement parks, concerts and stage shows, recreational sports, and outdoor activities. Recreation is considered an important part of ones health and peace of mind and is available to people of all interest, income, and age groups.
Travel is generally a part of the leisure activity of travellers. City budget directors often plan for various recreational facilities such as theatre buildings, stadiums, and outdoor activities to attract tourists. Recreational programs are used as an emotional and physical therapy for people with disabilities and the elderly. Rising public participation and growing interest in recreational activities are further going to boost the leisure industry.